Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and gourmet food items, we are unable to accept physical returns once a package has been delivered. If your order arrived damaged or does not meet our quality standards, please contact us within 24 hours of receipt to arrange for a replacement or store credit.

Return Process

• 1.
  Inspect Upon Delivery

  Carefully examine your package immediately upon arrival to ensure all perishable items are at an appropriate temperature and in good condition.

• 2.
  Document Issues

  Take clear photographs of any damaged packaging or product quality concerns to help our cheesemongers assess the situation.

• 3.
  Contact Customer Support

  Email our Beverly Hills team within 24 hours at [email protected] with your order number and the photos you have taken.

• 4.
  Resolution Approval

  Once reviewed, we will issue a store credit or dispatch a fresh replacement shipment to ensure you have the perfect tasting experience.